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Customer Service Advisor

Imperial Personnel are looking for Customer Service Advisors to work in a vibrant Inbound Call Centre in Stoke.

Our client is a premium parcel carrier who take pride in ensuring their customer experience is the best in the market.

The candidate

· To be flexible to work on a rotated system, 5 out of 7, 37.5 hours a week working between 08:00 – 20:00 including Saturdays.

· Have an appetite for giving excellent customer service.

· To be resilient, calm, collected and approachable

· To be able to work as part of a team.

The package

· 37.5 Hours a week (Overtime available if required), across as many days as required

· Monday to Saturday £11.77ph, Sunday £14.00ph

· Paid holiday entitlement

·Onsite parking

The role

· To provide a “best in market” customer service experience.

· To aim for a “first time resolution” on every call.

· To gather all relevant information from the customer to ensure the Operation Team can resolve their issue.

To apply, please submit your CV or call 01623 575800